Frequently Asked Questions

All caregivers on our Sitter Club and Event Care teams are our W2 employees. This is a key part of our commitment to professionalism and safety. It means we handle all their payroll and taxes, and they are covered by our liability and worker's compensation insurance. For our Permanent Nanny Placements, we guide you through the process of becoming a household employer for your nanny.

We are proud to serve families and events throughout the Boston and MetroWest communities.

Yes, we offer one-time bookings for a $50 booking fee plus our standard hourly rate, based on caregiver availability. However, most families find our Flex Care membership ($59/month for up to 6 bookings with no fees) is a significantly better value.

For our Flex Care and Flex Unlimited members, we require 48 hours' notice to cancel a booking without a fee. For our premium Consistent Care members, all scheduled hours are guaranteed by the family to ensure the caregiver's dedicated availability for that recurring schedule.

Absolutely. This is a cornerstone of our service. We provide expert guidance and resources to help you create a fair and compliant work agreement and set up legal household payroll for your new employee.

The typical placement process takes 2-4 weeks from initial consultation to final placement. This timeline can vary based on your specific requirements and the availability of qualified candidates.

Yes! We have nannies with specialized experience in caring for children with various needs, including developmental delays, medical conditions, and learning differences. Our expert process ensures we match families with caregivers who have the appropriate experience and training.

We offer a 30-day guarantee on all nanny placements. If the placement doesn't work out within the first 30 days, we'll work with you to find a replacement at no additional cost.

Our quotes are customized for each event. They typically include a one-time Administrative & Equipment Fee plus a per-caregiver hourly rate that is based on the number of children and our strict safety ratios.

We recommend booking event care at least 2-4 weeks in advance, especially for larger events or peak seasons. This ensures we can provide the optimal caregiver-to-child ratios and coordinate all logistics seamlessly.

Yes! We regularly partner with event planners, wedding coordinators, and corporate event managers to provide seamless childcare solutions. We handle all the details so you can focus on your event.

We understand that plans can change. We offer flexible cancellation policies based on the timing of your request and the size of your event. Contact us to discuss your specific situation.

We require a minimum of 2 years of professional childcare experience, current CPR and First Aid certification, and a clean background check. Additional qualifications in early childhood education or special needs care are preferred.

As a W-2 employee, you'll receive competitive pay, workers' compensation coverage, paid time off for regular positions, and access to professional development opportunities. You'll also work with premium families who value professional childcare.

Yes! We provide ongoing training, professional development opportunities, and dedicated support from our care management team. We also offer specialized training for caregivers working with children who have special needs.

As a W-2 employee, you'll receive regular payroll with all taxes handled for you. You can choose between direct deposit or check, and you'll receive detailed pay stubs for your records.